Shipping Policy
Athena Rose Trichology - Shipping Policy
At Athena Rose Trichology, we carefully prepare each order to ensure it arrives safely, correctly, and in optimal condition. Please review the details below regarding processing, delivery timelines, and shipping responsibilities.
1. Order Processing Time
All orders are processed within 1–2 business days after payment is successfully completed.
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Orders placed on weekends or U.S. holidays will begin processing on the next business day.
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Processing time is separate from shipping transit time.
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During product launches, promotions, or high-volume periods, processing may take up to 3 business days.
Once your order ships, you will receive an email confirmation containing your tracking number.
2. Shipping Methods & Estimated Delivery Times
Domestic (United States)
Standard Shipping
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Estimated delivery: 5–7 business days
Expedited Shipping
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Estimated delivery: 2–4 business days
Delivery timeframes begin once the carrier has received the package.
International Shipping
We ship to select countries worldwide.
Estimated delivery: 5–14 business days, depending on destination and customs clearance.
Customs processing may extend delivery beyond our control.
3. Shipping Fees
United States
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Free standard shipping on orders over $100
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Orders under $100: shipping calculated at checkout (USPS or UPS rates)
International
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Shipping rates calculated at checkout based on destination and package weight
Athena Rose Trichology does not control carrier pricing.
4. Customs, Duties & Import Taxes (International Orders)
International orders may be subject to:
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import taxes
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customs duties
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VAT fees
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brokerage fees
These charges are determined by your country and are the customer’s responsibility.
We cannot predict or reimburse these fees.
If a package is refused due to unpaid duties, original shipping costs and return fees will be deducted from any eligible refund.
5. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Athena Rose Trichology is not responsible for packages delayed, lost, or delivered incorrectly due to:
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missing apartment/unit numbers
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incorrect addresses
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forwarding addresses
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auto-filled checkout errors
If a package is returned to us, the customer must pay reshipping fees.
6. Tracking Information
Tracking numbers are emailed once your order ships.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
Once a package is in the possession of the carrier, delivery timing is controlled by the shipping provider.
7. Lost, Stolen, or Damaged Packages
Athena Rose Trichology is responsible for preparing and dispatching your order —
the shipping carrier is responsible for delivery.
Marked Delivered
If tracking shows Delivered, the package is considered successfully delivered.
We recommend:
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checking with household members
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checking around your property
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contacting your local post office
We will assist you in filing a carrier claim, but we cannot guarantee replacement or refund once delivery is confirmed.
Lost in Transit
If tracking has not updated for 7+ days (domestic) or 14+ days (international):
Email: info@athenarosehair.com
Include:
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order number
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shipping address
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description of issue
We will open an investigation with the carrier.
Damaged Orders
If your item arrives damaged:
You must contact us within 48 hours of delivery and include:
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photos of packaging
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photos of product
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order number
Failure to provide documentation may prevent replacement eligibility.
8. Shipping Restrictions
We currently do not ship to:
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P.O. Boxes
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Freight forwarders
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Certain remote regions restricted by carriers
Orders placed to restricted locations may be canceled.
9. Refused or Unclaimed Shipments
If a package is refused, abandoned, or unclaimed:
The customer is responsible for:
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return shipping fees
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customs charges
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restocking costs
These amounts will be deducted from any eligible refund.
10. Contact
For all shipping inquiries:
Athena Rose Trichology Support
📧 info@athenarosehair.com
💬 Live Chat: Available directly on our website for the fastest response
We aim to respond to all inquiries within 24 business hours, with live chat typically answered sooner during support hours.
